Opportunities From: Houston Food Bank

Customer Service Support for the Community Resource Center (CRC)

Shifts:
Mondays, Wednesdays and Fridays from 8am to 12pm.
The expectation of commitment for this dedicated space is to be scheduled and accountable for at least 2 shifts per month, please.

General Tasks:
This opportunity is for any ACL who would like to participate in the efforts going on in our CRC. The CRC functions like a mini-grocery store for our neighbors. They place orders online for groceries and then schedule pickup at the CRC.  Duties include building projects, re-stocking, box and bag packing, order review, carrying bags.

Customer Service Lead for the Community Resource Center (CRC)

Shifts:
Tuesdays, Thursdays and Saturdays from 8am to 1pm
The expectation of commitment for this dedicated space is to be scheduled and accountable for at least 2 shifts per month please.

General Tasks:

● Welcome regular shift volunteers in the lobby and walk back to the project area. Always remind them for safety purposes no cell phones or drinks while walking in the warehouse. Introduce yourself, give the volunteers a brief introduction on what activities will be happening throughout the shift and specific instructions on their tasks.
● Check and log refrigerator temperatures AM.
● Ensure shelves and cooling units are stocked for the neighbors to shop. If items are missing, lead traditional volunteers to complete this task.
● Ensure the area is clean, organized and welcoming to provide the best experience for neighbors shopping.
● Assign volunteers to specific tasks for the neighbors shopping experience process and support as needed.
● Monitor the distributions while engaging with neighbors to strengthen relationships, capture feedback and share ways to improve our process.
● Coordinate alternating 15 min. breaks for the volunteers.
● Move the identified pallets in/out the CRC space as needed for project builds.
● Ensure all trash and cardboard is taken to the back dock and recorded in the system.
● Thank the volunteers, provide impact numbers for the shift, remind them how wonderful they are for donating their time and walk them back to the lobby.
● Delegate tasks on cleaning log and ensure log is signed.
● Ensure closing log is completed and signed.
● Set the iPad back to charge